Our Process
A Simpler Path to At-Home Care
Five coordinated steps from referral through ongoing support. We do not promise insurance approval or a fixed timeline.
- 01
Referral
We receive the patient's prescription or referral from the healthcare provider.
- 02
Coverage Review
Our team reviews available insurance and documentation requirements.
- 03
Documentation
We coordinate any required information with the patient and healthcare provider.
- 04
Delivery & Setup
Approved equipment is coordinated for delivery with appropriate setup guidance.
- 05
Ongoing Support
Our team remains available for questions and continued equipment support.
Clarity
What this process is — and is not
Knight Crest organizes the operational work around prescribed DME: intake, coverage review, documentation coordination, delivery logistics, and patient support. Clinical decisions remain with the prescribing provider. Payer decisions remain with the health plan.